Brrainz Support

Contact

For product support, license questions, refunds, privacy requests, or App Store support, contact support@brrai.nz.

Include the product name, product version, operating system version, what you expected to happen, what happened instead, and any relevant screenshots or logs.

Drafty

For Drafty, include whether the issue is on Mac, iPhone, or both. If the issue involves pairing, include whether the devices are on the same network, whether the QR pairing step completed, and any error shown by the app.

For Mac permission issues, include the macOS version, Drafty version, and which permissions are enabled in System Settings.

Purchases and Refunds

For purchase or refund questions, include the order email address, order number if available, product name, and a short description of the issue. Do not send payment card details.

See the Refund Policy for the current refund terms.

Community

Open source and community work also happens on GitHub and in the Brrainz Discord.