Brrainz Support

Contact

For product support, license questions, refunds, privacy requests, or App Store support, contact support@brrai.nz.

Include the product name, product version, operating system version, what you expected to happen, what happened instead, and any relevant screenshots or logs.

Mac and iPhone Apps

For apps with a Mac and an iPhone part, include whether the issue is on the Mac, the iPhone, or both. If the issue involves pairing or connecting, include whether the devices are on the same network, whether any VPN or tunnel is active, whether the QR pairing step completed, and any error shown by the app.

For Mac permission issues, include the macOS version, the app version, and which permissions are enabled in System Settings, such as Screen Recording, Accessibility, or Login Items.

Glasswing

Include the version and build number from both Glasswing Remote on the iPhone and Glasswing on the Mac. For a Watch issue, include the Watch app's own version and whether the iPhone was connected to the Mac. An iPhone update does not confirm that the Watch app has finished updating.

For a Files issue, say whether you were connected, opening a saved file or pre-caching a folder. For terminal layout or keyboard issues, include whether you were using an external display. Settings in Glasswing can save a problem report on the Mac.

Purchases and Refunds

For purchase or refund questions, include the order email address, order number if available, product name, and a short description of the issue. Do not send payment card details.

See the Refund Policy for the current refund terms.

Community

Open source and community work also happens on GitHub and in the Brrainz Discord.